Your Concern Matters
A clear and accessible channel for raising complaints, concerns or service-related issues.
How Grievance Redressal Works
A simple process to help your concern reach the appropriate team.
Raise Your Concern
Submit your complaint through an authorised grievance channel.
Share the Details
Provide relevant information so the concern can be reviewed properly.
Review & Resolution
The concerned team reviews the grievance and takes appropriate action.
Escalate if Required
If unresolved, use the applicable escalation mechanism.
What Can You Raise?
The grievance channel can be used for concerns relating to customer services and applicable financial services.
Keep These Details Ready
Relevant customer information.
Loan or account reference, where applicable.
A clear description of the issue.
Relevant records, if required.
Current phone number or email.
We’re Ready to Receive Your Concern
Use the official grievance redressal channel provided by Kamadgiri.
Need Help Before Filing a Complaint?
For general questions or assistance, contact Customer Care. You can also review the FAQs and Customer Protection information.
Protect Your Information
Share only the information necessary to address your concern. Never share your OTP, PIN, password or confidential banking credentials.
Listen. Review. Respond. Improve.
Customer feedback and grievances can help identify service concerns and strengthen customer support.
Your Concern Deserves a Clear Channel
Raise your concern through the appropriate official channel and keep your reference or acknowledgement for future communication.
Grievance handling, escalation procedures and timelines are subject to Kamadgiri’s approved grievance redressal policy and applicable requirements.